Terms and Conditions
Terms & Conditions
- Introduction
These Terms and Conditions (“Terms”, “Agreement”) govern your use of the 1111coffeeaisle.co.uk website and the products and services provided by 11:11 Coffee Aisle Limited (referred to as “we”, “us”, or “our”). By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.
- Accounts & Registration
To purchase from our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account. We reserve the right to suspend or terminate your account if we believe you have breached these Terms or if your conduct may damage our reputation or goodwill.
- Placing an Order
All orders placed through our website are subject to our acceptance. We reserve the right to refuse any order for any reason, including but not limited to, product availability, errors in pricing or product descriptions, or high-risk transactions. We will notify you if we are unable to accept your order.
- Pricing & Payment
The prices for our products are as displayed on our website, but we reserve the right to change them at any time without prior notice. All prices are stated in Pounds Sterling (£) and exclude VAT, which will be added at the checkout. Payment must be made in full at the time of placing the order. We use secure third-party payment processors to handle your payment information. We do not store your full payment card details.
- Delivery
We will dispatch your order as soon as reasonably possible after payment has been processed. Delivery times are estimates only and are not guaranteed. We will not be liable for any delays in delivery that are outside our control. The risk of loss or damage to the products passes to you upon delivery.
- Product Information
While we strive for accuracy, there may occasionally be errors or inaccuracies in the product descriptions, pricing, or other information on our website. We reserve the right to correct any errors and to change or update information at any time without prior notice. If a product you ordered is affected by such an error, we will notify you and you will have the option to reconfirm your order at the correct price or cancel it.
- Returns & Refunds
As our products are perishable food items, we generally do not accept returns or offer refunds unless the product is defective or damaged upon receipt. If you receive a damaged or incorrect order, you must notify us within 48 hours of delivery with photographic evidence. We will assess your claim and, if appropriate, will offer a replacement or a refund.
- Intellectual Property
All content on this website, including text, graphics, logos, images, and product designs, is the property of 11:11 Coffee Aisle Limited or our licensors and is protected by UK and international copyright laws. You may not reproduce, copy, or use any of our content without our prior written permission. Our trademarks, including “11:11 Coffee Aisle”, may not be used in connection with any product or service without our express consent.
- Limitation of Liability
To the fullest extent permitted by law, 11:11 Coffee Aisle Limited will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you for any claim arising out of these Terms will not exceed the total amount you paid for the products in question. This limitation does not affect our liability for death or personal injury caused by our negligence or for fraud.
- Governing Law & Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
- Changes to the Terms
We reserve the right to update or change these Terms at any time by posting the revised version on our website. Your continued use of the website after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.
- Contact Us
If you have any questions about these Terms, please contact us at:
Email: info@1111CoffeeAisle.co.uk Address: Office 204, Park Road, Rickmanworth, Herdfordshire, WD31RE
Last updated: 25th September, 2025