Privacy Policy

Privacy Policy for 11:11 Coffee Aisle Limited

Introduction

This privacy policy (“Policy”) explains how 11:11 Coffee Aisle Limited (“we”, “us”, or “our”) collects, processes, and protects your personal information when you use our website, 1111coffeeaisle.co.uk, and our services. It also details your rights regarding your personal data and how to contact us. We are committed to protecting your privacy in compliance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

What Information We Collect

We collect personal and non-personal information to provide and improve our services.

  • Personal Information: This is information that can identify you. We collect this when you voluntarily provide it, such as when you create an account, place an order, or subscribe to our newsletter. This may include your:
    • Name
    • Email address
    • Phone number
    • Billing and delivery address
    • Payment details (processed securely by a third-party processor)
  • Non-Personal Information: Our servers automatically collect certain data when you visit our website. This data, which cannot identify you personally, includes your:
    • IP address
    • Browser type and version
    • Operating system
    • Pages visited on our site
    • Time and date of your visit

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders and manage your account.
  • To improve our website and services, ensuring a better user experience.
  • To communicate with you about your orders, account, and to respond to your queries.
  • To send you our newsletter and marketing communications if you have opted in. You can unsubscribe at any time.
  • To comply with our legal obligations, such as those required by HMRC for financial records.

The Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract: Processing is necessary to fulfil a contract with you, such as processing and delivering your orders.
  • Legitimate Interests: We have a legitimate business interest in processing your data to improve our services and marketing, provided your rights and freedoms are not overridden.
  • Consent: We rely on your explicit consent for certain activities, such as sending you marketing emails. You have the right to withdraw your consent at any time.
  • Legal Obligation: We must process certain information to comply with the law, for example, to maintain financial records for HMRC.

Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share your data with trusted third parties who assist us in operating our business, such as:

  • Payment Processors: To securely handle your payments.
  • Delivery and Courier Services: To deliver your orders.
  • Website Analytics Providers: To help us understand how our website is used.

These third parties are required to protect your information and are only allowed to use it for the specific services they provide to us.

Data Security and Retention

We are committed to keeping your information secure. We use appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

Your Rights

Under UK data protection law, you have several rights regarding your personal data:

  • The right to be informed: You have the right to know how your data is being used.
  • The right of access: You can request a copy of the personal information we hold about you.
  • The right to rectification: You can ask us to correct any inaccurate or incomplete data.
  • The right to erasure (‘right to be forgotten’): In certain circumstances, you can ask for your personal data to be deleted.
  • The right to restrict processing: You can ask us to limit how we use your data.
  • The right to data portability: You can request to receive your data in a structured, machine-readable format to transfer it to another service.
  • The right to object: You have the right to object to the processing of your data, particularly for direct marketing.
  • Rights related to automated decision-making and profiling.

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your experience. A cookie is a small text file placed on your device. We use cookies to:

  • Remember your preferences and log-in details.
  • Analyse website traffic and usage patterns.
  • Improve our services.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

For more detailed information, please see our separate Cookie Policy.

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